Epro has been designed to support busy NHS Trusts that want to improve and monitor their performance, regardless of their size or location.
Flexibility
Epro can be configured to reflect working practices and information requirements at your Trust. Because it works on all common platforms, clinicians enjoy the freedom to choose their method of operation. Epro’s interface evolves as you use the system, learning the common tasks performed by each user, making it faster to perform those tasks in future. For instance, when prescribing a new drug, Epro will suggest prescriptions based on those previously made.
XL Support
- We provide you with one of our experts on-site, throughout the installation process: meaning your project is completed in the fastest possible time
- We source and supply all equipment and ensure it is the best specification for your Trust’s needs
Pro Support
Recommended option
- We guide your IT team through the tasks that need to be completed before installation
- We source and supply all equipment and ensure it is the best specification for your Trust’s needs
- You have access to our expert team to support you through the process
Basic Support
- We supply a check list of tasks for you to complete before installation can start
- Your team sources all hardware and configures it
- You have access to our online support forums to ask questions and get help
Installation
We take pride in providing a quality installation service so that the move over to a new system will not be a traumatic experience for your team. There are two options to consider when planning installation, with the first option being guided by our team of experts. We install and configure high-specification hardware that will support the system from the start and offer a reliable and stable platform for the Trust. We recommend this option as it saves time and problems later on in the installation and set up process.
The second option is to use your trust’s existing, compatible equipment. This can save money, however it can also take longer to set up.
During the implementation process, we work closely with your IT team and, using information provided by your organization, we customise each system so that from day one Epro has the entire electronic patients’ records ready to access, customised forms, drug formularies, and prescribing protocols etc.
Training
Our specially trained implementers provide comprehensive, on-site training to cover both administrative and clinical staff. Our training team consists of both clinicians and technical experts, enabling any issues to be addressed on the spot. Ongoing training is performed as required, and when new features are added to the system. In addition, Epro includes a comprehensive help system and video tutorials. Printed user guides are available, however you can also access all the latest materials for your installation within the community area of this website. We are happy to work with organisations in the preparation of their own ‘in-house’ style training materials.
The community pages contain a support forum where you can post questions and vote for new feature requests 24 hours a day, as well as view and download comprehensive documentation, watch videos and do training quizzes to test your knowledge.
Integration
Epro can integrate with any existing system. We have experience of integrating Epro with existing hospital information systems (PAS, PACS, RIS and lab systems) either through direct database access, web services or HL7 interfaces. We are confident that because Epro can export information, investment in Epro is safeguarded when compatibility with future systems is planned.
Maintenance
IT Managers will also find that Epro has been designed for performance, scalability and maintainability. Epro is a rich web application, meaning that customers get the benefits of centralised deployment (only one computer needed to perform software updates, centralised error logging, low client PC requirements) whilst still maintaining a high level of performance and usability.